According to online reports, according to people familiar with the matter, Microsoft Chief Commercial Officer Judson Altov said in a speech this week that AI tools can increase productivity in various areas from sales and customer service to software engineering. Despite this, AI saved Microsoft more than $500 million in call centers alone last year and improved employee and customer satisfaction, the person said. Altov said the company has also begun using artificial intelligence to handle interactions with small customers. He said the work is just getting started, but has already generated tens of millions of dollars in benefits.