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Common Problem

Q

What should I do if I entered the wrong bank account number when depositing money into Waton?

A
Please contact the remitting bank as soon as possible after finding the wrong bank account number. This process will take a significant time, so please make sure the account number, name and SWIFT are correct when depositing money.
Q

How long does it take to withdraw funds from Waton??

A
The withdrawal generally takes 1-3 days to complete. However, due to holiday arrangement, efficiency of intermediate banks and telegraphic transfer risk, the arrival time may be delayed.
Q

How long does it take to deposit funds at Waton?

A
It usually takes 1-3 business days to deposit. However, due to holiday arrangement, efficiency of intermediate banks and telegraphic transfer risk, the arrival time may be delayed.
Q

How to open a Waton International Account

A
Prepare a valid ID in advance: 1. ID Card; or 2. Passport. Procedures for opening Waton account: 1. Download our App; 2. Click "Sign up" to submit registration information; 3. Select region of location of ID; 4. Select identification type, upload proof of identification, and fill in basic personal information; 5. Fill in asset information; 6. Check risk warning and agree to Terms of Use; 7. Sign in the following space; 8. Submit application information and wait for approval.
Q

How to deposit money in Waton International

A
Waton International currently supports bank card transfer and edda gold deposit. You can complete the deposit through the following steps: 1. After completing Waton Account Opening, click "Deposit" on the "Asset" page; 2. Choose the method and currency of deposit; 3. Fill in and complete the deposit order; 4. Waton International will handle the payment for you immediately after receiving the order.
Q

How to withdraw funds in Waton International

A
You can complete the withdraw by the following steps: 1. Click "Withdraw" on the "Asset" page; 2. Fill in the payment information; 3. Waton International will process your application for payment as soon as possible after receiving the order. The bank will not process the fund transaction during holidays and off-market. The payment arrival time may vary under certain circumstances.